We offer our customers 30 days return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For hygiene reasons only those goods are eligible for return or exchange that are unworn, unwashed and returned to us in the same condition that you received it with all the tags and labels intact in the original packaging.
In case you have a change of mind about the item or inadvertently selected an incorrect size please inspect the new one by wearing an old one underneath to avoid any damage as; make up, body lotions, fragrance or deodorant. Failure to comply with this step would result in significant cost burden to Bright Ellie, as we operate on very thin margins in order to offer great Price Advantage to our customers. Hence, we sincerely hope you would understand and extend your kind cooperation to help us serve you better.
3. Order Cancellation:
Orders can be cancelled at any time. However, if they are cancelled within the first two days of order placement or before the shipment has been initiated a hassle-free refund can be initiated immediately.
Orders cancelled after initiation of shipment the customer must take delivery of the package and should keep it unopened in original condition. Next the steps outlined in the following section must be followed.
4. Contact for Returns or Exchange:
For all returns or exchange please contact us first with an email at firstname.lastname@example.org explaining the problem, accordingly we will advise on the next course of action.
While you have 30 days to return you will have to contact us within 7 days from the date the items were received. If, the item is in your possession for more than 7 days, it is considered used and will NOT be eligible for refund or replacement.